General Terms and Conditions

§ 1 Scope of Application

These General Terms and Conditions apply to the business relationship between Cinderella Cleaning GmbH, Linienstraße 158, 10115 Berlin (hereinafter referred to as "Cinderella") and the client of a cleaning service ("Customer") with regard to the use of the website www.cinderella-cleaning.de (hereinafter "Platform") for the search for service providers for household-related services and cleaning activities in private households/commercial facilities ("Service Provider") and for placing orders for such services ("Services") by the Customer and the use of Cinderella's intermediary services.

These General Terms and Conditions apply exclusively to all Customers and Service Providers. Deviating terms and conditions shall not apply, even if Cinderella does not expressly object to them in individual cases.

The contract for the service is concluded exclusively between the Customer and the Service Provider. Cinderella merely mediates the Customer's orders.

§ 2 Subject of the Contract

Cinderella operates a website through which the customer can fill out and submit a non-binding enquiry form for the referral of a service provider for household-related services and cleaning activities.

Cinderella mediates services to the Customer based on the booking request and any further agreements between the Customer and the Service Provider.

Cinderella acts exclusively as an intermediary and does not offer the execution of orders by Cinderella employees. The Service Providers are solely responsible for the fulfillment of the cleaning service to be provided within the framework of a separate service agreement to be concluded with the Customer.

§ 3 Conclusion of Contract

The presentation on the Platform does not constitute a binding offer by Cinderella. It is a non-binding invitation for the Customer to submit an offer to conclude a service agreement.

By filling out and submitting the enquiry form on the Platform, the Customer submits a binding offer to conclude a service agreement with the referred Service Provider. The contract comes into existence once Cinderella — acting on behalf of the Service Provider — confirms the booking in text form.

§ 4 Contract Duration, Termination

A one-off booking ends upon full performance of the booked cleaning service. A recurring booking is concluded for an indefinite period.

It may be terminated by either party at any time in text form (email to info@cinderella-cleaning.de).

§ 5 Scope of Services

As the operator of the Platform, Cinderella offers the ability to search for Service Providers, register, and submit booking requests. The booking requests are forwarded by Cinderella to the Service Providers.

§ 6 Liability

The provision of the service lies solely in the responsibility of the Service Provider. Cinderella is not liable for non-performance of the service, defective service, or damages incurred by the Customer through the respective Service Provider.

Cinderella shall be liable without limitation insofar as the cause of damage is based on an intentional or grossly negligent breach of duty by Cinderella, but for slight negligence only for damages arising from injury to life, body, or health and only in the event of a breach of essential contractual obligations.

§ 7 Cancellation

If a cancellation is received by Cinderella up to 48 hours before the start of the service, it is free of charge for the Customer. If the booked cleaning service is cancelled less than 48 hours before the start, the Service Provider reserves the right to charge a cancellation fee of 100%.

§ 8 Data Protection Notice

Cinderella collects, processes, and uses the data of the Customer and the Service Provider for the purpose of contract fulfillment in accordance with data protection regulations. For information on data processing, Cinderella has published its privacy policy at cinderella-cleaning.de/datenschutz.

§ 9 Amendment Clause, Applicable Law, Jurisdiction

Cinderella may propose changes to these Terms and Conditions to the Customer and Service Provider at any time. The amended conditions will be sent by email no later than four weeks before the proposed effective date.

The law of the Federal Republic of Germany shall apply.

§ 10 Right of Withdrawal

If the Customer is a consumer, they have the right to withdraw from service contracts concluded by means of distance selling with the Service Provider in accordance with statutory provisions. Cinderella accepts a withdrawal from the Customer on behalf of the Service Provider.

§ 11 Withdrawal Information

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Cinderella Cleaning GmbH, Linienstraße 158, 10115 Berlin, email: info@cinderella-cleaning.de) by means of a clear statement of your decision to withdraw from this contract.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and, in any event, no later than fourteen days from the day on which we received notice of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

Early Expiry of the Right of Withdrawal

Your right of withdrawal expires early if we have fully performed the service and, before we began performance, you expressly agreed that we would begin performing the service before the withdrawal period expired, and you confirmed your awareness that you would lose your right of withdrawal once we had fully performed the contract.

§ 12 Use of the Platform, Intermediary Contract

Cinderella forwards the Customer's booking request to the Service Provider with a request for acceptance. The intermediary contract between the Service Provider and Cinderella is concluded upon the Service Provider's registration on the Platform.

§ 13 Intermediary Commission

The claim to the intermediary commission also exists if the appointment does not take place due to the fault of the Service Provider. Excluded are reasons of force majeure and illness, as well as prior announcement of an unavoidable prevention of at least 48 hours before the appointment.

§ 14 Customer Protection

The Service Provider may terminate a service agreement with a notice period of 2 weeks to the end of the month. The Service Provider will not solicit the Customer during the term of a service agreement and will not, directly or indirectly, without the involvement of Cinderella, work for the Customer outside the Platform. This obligation also applies for a period of 12 months after termination of the service agreement.