Everything you need to know – at a glance.
Do you have any questions?
We are happy to help you
Any further questions?
Use our contact form and we will be happy to answer all your questions by phone or e-mail.
Mail: info@cinderella-cleaning.de
I have made a request - What happens next?
After you have submitted an inquiry using the form, we will contact you directly. This can be done by telephone or e-mail. We will discuss the details of your home and your wishes regarding the service provider and make an appointment. If you were satisfied with the cleaning agent, she will continue to visit you at the appropriate intervals.
Who are the cleaners?
All cleaners are self-employed service providers who receive booking requests from you as a customer via the Cinderella Cleaning platform. Your request and the information you provide will be used to select the right cleaner for you.
If the request is confirmed by a service provider, you will receive all further information by e-mail or telephone.
Covid-19 and hygiene measures
The cleaning staff adhere to appropriate hygiene rules. This includes wearing a face mask and keeping a sufficient distance from other people in the home. On request, it can also be arranged for your cleaner to be tested beforehand.
If you have been infected with the Covid-19 virus, please inform your service provider or us directly. If you have a positive PCR test result, the cleaning can of course be canceled at short notice free of charge.
How much does a cleaning appointment cost?
There are no additional costs to the agreed hourly price. The journey is already included. Only the cleaning agents must be provided, unless otherwise agreed.
20% Savings - § 35a EStG
According to Section 35a EStG, you can claim the invoice as a household-related service for tax purposes and thus save 20% through the tax refund.
Is VAT shown on the invoice?
This depends on whether the service provider falls under the small business regulation according to §19 UStG. If this is the case, no VAT will be shown. In any case, you will always receive a proper invoice by e-mail at the beginning of the following month.
How can I pay?
You will receive a monthly invoice, which will be debited automatically by SEPA direct debit or you can transfer the invoice amount within 7 days of receipt of the invoice.
Questions about your cleaning appointment?
We will be happy to help you
What tasks do the cleaning staff carry out?
Every customer is individual and has special requirements.
The service provider’s standard cleaning includes vacuuming and wiping the floor, dusting all surfaces in all rooms, bathroom and kitchen cleaning.
Other tasks may include Cleaning ovens, cleaning windows, wiping out kitchen cupboards, descaling bathrooms, changing bed linen or washing, hanging and ironing laundry.
Let us know your requirements to find a suitable cleaner for you.
Do I have to be present during cleaning?
Of course, you do not have to be present during the cleaning. However, we recommend that you meet the cleaner in person at the first appointment and briefly show them around the premises to point out any special features.
How does the cleaner get a key?
If you entrust your cleaner with a key, we recommend that you draw up a handover protocol and have it signed. You can do this directly at the first cleaning or at any time later.
Which cleaning agents are needed?
As your home is completely individual, you can decide for yourself which cleaning products you would like to use.
The cleaning staff do not bring any cleaning agents or utensils with them. We therefore ask you to provide all the necessary cleaning utensils.
This includes
Cleaning agents
All-purpose cleaner
glass cleaner
Grease-dissolving cleaning agent (commercially available washing-up liquid)
WC cleaner
Cleaning utensils
Vacuum cleaner
broom
Hand brush
Mop & bucket
Cleaning cloths
Duster or dust cloths of your choice
Sponges
4 microfiber cloths
I'm going on vacation or have to cancel an appointment!
Should you wish to skip or cancel a cleaning, you only need to notify us at least 48 hours in advance. You will then not incur any costs. Only in the event that a cleaning is canceled at too short notice will a fee be charged.
If you are absent for a longer period of time, you can also temporarily pause your appointments free of charge.
If you have been infected with the Covid-19 virus, please inform your service provider or us directly. If you have a positive PCR test result, the cleaning can of course be canceled at short notice free of charge.
Can I postpone the appointment?
You can postpone an appointment 48 hours in advance without any problems, depending on the availability of your service provider.
Can I give a gift voucher for a cleaning service?
Unfortunately, we cannot offer vouchers at the moment. However, you can of course book and pay for an appointment for someone else.
I was not satisfied with the cleaning!
Your feedback is important to us and our service providers! If you are not satisfied with the result, have suggestions for improvements or wishes for the future, please let us know. Our aim is always to find a solution.
Damage has occurred during cleaning - what should I do now?
If something is actually damaged during cleaning, simply contact your service provider and they will settle the claim via their public liability insurance. Of course, we will also be on hand to assist you and support you with the process. You should always report any damage within 24 hours.
How can I give notice? What deadlines must be observed?
You can easily give notice of termination by email 48 hours before the next appointment.
Any further questions?
Use our contact form and we will be happy to answer all your questions by phone or e-mail.
Do you have another question?
We will get back to you within the next 24 hours (working days)
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Have we answered all your questions?
If we have already answered all your questions, we look forward to receiving your booking inquiry. Your Cinderella Cleaning Team.